Frequently Asked Questions
How long does shipping take?
Shipping depends on your location and warehouse availability:
• USA: 5–12 business days
• Canada: 7–14 business days
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
You can track it on our Track Order page.
Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placing the order.
Do you ship worldwide?
No due to the large size product dimenssions and dificulties we don't ship internationally.
What if my item arrives damaged?
If your product arrives damaged or defective, contact us immediately with photos, and we will send a replacement.
How long do refunds take? Do I have to pay for return shipping?
Refunds are processed within 5–7 business days after we receive your returned item. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay.
Is my payment information secure?
Yes. All payments are encrypted and processed through secure gateways.
How can I contact support?
You can reach us anytime through the Contact Us page.
We usually respond within 24 hours.
Do you offer customer support on weekends?
No, support is available 5 days a week.